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[BRAND NAME]

Shipping and returns

Draft, last updated 10 November 2026. These terms apply once the shop opens. Fill in the bracketed parts and have them checked before taking orders.

Where we deliver

We deliver to addresses in Denmark. We do not yet deliver to the Faroe Islands, Greenland or other countries.

Shipping cost

  • Orders under 300 kr: 39 kr
  • Orders of 300 kr or more: free shipping

All prices on this site are in Danish kroner and include 25% VAT.

Delivery time

We send orders within [X] working days. Delivery with [CARRIER] normally takes a further [1 to 3] working days. You get an email with tracking details when your order leaves us.

Most orders are packed to fit a standard letterbox. Larger orders are delivered to your door or to a parcel shop, depending on the option you choose at checkout.

If something is wrong with your order

If a pouch arrives damaged, the wrong item was sent, or the product is not as described, write to [YOUR EMAIL] with your order number and a photo. We will send a replacement or refund you, and we cover any return postage.

Under the Danish Sale of Goods Act you have a two year right to complain about faults. Tell us within a reasonable time after you discover the problem. Within two months always counts as in time.

Changing your mind: 14 day right of withdrawal

You can cancel your purchase within 14 days of the day you receive your order, without giving a reason.

To cancel, tell us clearly before the 14 days are up, by email to [YOUR EMAIL]. Include your name and order number. Refusing the parcel or sending it back without a message is not enough.

What you can return

  • Unopened pouches, with the seal intact.

What you cannot return

  • Pouches where the seal has been broken after delivery. Spices are food, and for food safety reasons we cannot take back or resell an opened pouch. This follows the exception for sealed goods in section 18 of the Danish Consumer Contracts Act.

How to return

  1. Email us to say you are cancelling.
  2. Send the unopened items back within 14 days of that message, to: [RETURN ADDRESS].
  3. You pay the return postage and you are responsible for the parcel until we receive it. Keep the postal receipt.

Your refund

We refund the price of the returned items and the standard shipping cost you paid, within 14 days of receiving your cancellation message. We may wait until the items have arrived or you have shown proof of posting. The refund goes back to the payment method you used.

If you return only part of an order, we refund those items. Shipping is refunded only when the whole order is returned.

Unresolved complaints

If we cannot agree on a solution, you can file a complaint with the Centre for Complaint Resolution at Nævnenes Hus, Toldboden 2, 8800 Viborg, through naevneneshus.dk.

Contact

[COMPANY NAME] ApS, CVR [NUMBER], [ADDRESS], Aarhus, Denmark. Email: [YOUR EMAIL].